Refund policy

Returns Policy & Refund Policy

Outdoor-USA Patio Funiture 

Our policy allows its customers a 30-day window from the shipping date for all orders to be returned for a refund or replacement. The Purchaser will have to pay for the return label or contact us to issue a prepaid return label that will be deducted from the refunded amount. All returned items must be returned in new condition, undamaged, and in their original packaging. This can be done by reaching out to our customer service department either by email (Returns@Outdoor-USA.com) or phone (1-786-232-3266) following the steps below. 

HOW TO RETURN AN ORDER: Please contact our service department with your order number and reason for the return to receive a Return Authorization (RA#) number. Based upon the reason for the return, customers may be issued a prepaid return label to send the product back. Upon receiving the return Outdoor-USA Patio Furniture will determine the cost of damages (if any) and issue a refund for the corresponding amount. Please note all returns must be sent back undamaged in their original packaging with an RA# unless otherwise granted permission by a company representative via a confirmation email. 

 CANCELLATIONS: Customers can cancel an order at any time free of charge BEFORE its processing. To determine its status please reach out to our customer service department by either of the aforementioned contact methods. 

DAMAGED GOODS: it is recommended that you open the box as soon as possible and inspect it for concealed damage. Please contact our service department to request a refund, replacement parts, or a full replacement if a product was received in unusable or damaged condition. Orders received by a customer in such a condition will not be charged any additional cost for the replacement part or item. We require photos of the damages to understand the condition of the product better and determine if it is necessary to return the product or send the replacement part. If this happens please do not dispose of the damaged items or original packaging as it may be necessary to return the product. Depending on the severity of the damage we may ask you to kindly allow us 1-3 business days before deciding on a course of action. 

Please note all returns must be sent back in their original packaging with an RA# unless otherwise granted permission by a company representative via a confirmation email. 

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To start a return, you can contact us at Returns@Outdoor-USA.com. If your return is accepted. Items returned to us without first requesting a return will not be accepted.

 To return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 1 (786) 232-3266 during business hours (9 am - 6 pm EST).

Once you receive your RMA number, please include your RMA number with your returned items and send the package to:


Outdoor-USA / Segway - Navimow 

Returns Dept - RMA # 

10985 Oleander Avenue, Fontana, CA 92337

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Outdoor-USA Patio Furniture / Amazonas Hammocks
Returns Dept - RMA # 

2551 South Liberty Parkway, Liberty, MO 64068

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Outdoor-USA Patio Furniture / Dukap
Returns Dept - RMA # 

2500 SW 32nd Avenue, Pembroke Park, FL 33023

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Outdoor-USA Patio Furniture 

Returns Dept - RMA # 

3961 Carrick Bend Dr. Kissimmee, FL 34746

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Outdoor-USA Patio Furniture / Patio Time

Returns Dept - RMA #

6366 Corly Road, Norcross, GA 30071

 

 Once we receive and process your return, we will issue a refund to your credit card for the entire product amount, but please note that a 15% restocking fee and the cost of shipping the items to you will be deducted. Please keep in mind that we do not refund or credit shipping charges as they are the responsibility of the customer. Additionally, the customer is responsible for the cost of shipping the merchandise back to us. However, if you choose to exchange the product, we will waive the restocking fee. If we provide a return label, the cost will be deducted from your refund.

Important: Send us the tracking number by email to Returns@Outdoor-USA.com to record the tracking number, without the tracking number it can take 30-40 days to issue a refund.

Once we receive and process your return, we will refund your credit card for the full product amount less the 15% restocking fee, (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).

The shipping cost to return the merchandise will be the customer's cost.

Segway Return and Exchange Policy

Return and Exchange Policy

Thank you for purchasing our products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

  1. Cancellation

If the order is canceled for any reason, please note that a 5% processing fee may be deducted from the order amount. This processing fee applies to payment methods such as credit cards, PayPal, and others.

  

  1. Return Requirements

a) The return period is 30 days from the date you received the product.


b) After submitting a return request, you must return the product within 14 days.


c) Please use the original packaging or pack the product according to the packaging recommended by Navimow, and return all accessories together.


d) After submitting the return request, you can choose either "exchange" or "refund" based on your personal needs.


e) In case the item arrived in used or damaged condition, we reserve the right to reject the return or may at our sole discretion apply a 15% restocking fee/damaged return fee, which will be deducted from any refund issued.

 

  1. Return Process

a) Contact Official Customer Support: Please contact our customer service team via email ( sales@outdoor-usa.com ).

b) Arrange Product Return: Consumers, following the guidance of the customer service team, should arrange for the product to be returned to the designated Navimow warehouse.

c) Arrange Product Refund/Exchange: The Navimow service team will arrange a refund or exchange based on the consumer's preference upon receiving the returned product.

     

    1. Refund Information

    a) If the return is due to product damage or quality issues, you are not required to bear the return shipping cost.


    b) For returns without product quality issues, you will need to bear the return shipping cost.


    c) Once Navimow's designated warehouse confirms receiving the returned product, Navimow will confirm the refund amount based on the actual situation, and the refund will be processed to the original payment account within 14 days.


    d) If the product is not received within 14 days or evidence of the returned product is not provided, we may delay the refund.

       

      1. Exchange Information

      After confirming that Navimow's designated warehouse has received the returned product, we will dispatch a new device to the consumer within 5 working days.

       

      1. Contact Information

      If you have any questions or need assistance during the return and exchange process, feel free to contact our customer service team via email ( sales@outdoor-usa.com ).

       

      The final interpretation of the above Policy belongs to Navimow.

      Thank you for your trust and support!