Our policy allows its customers a 30-day window from the shipping date for all orders to be returned for a refund or replacement. The Purchaser will have to pay for the return label or contact us to issue a prepaid return label that will be deducted from the refunded amount. All returned items must be sent back in new condition, undamaged, and in their original packaging. This can be done by reaching out to our customer service department either by email (Returns@Outdoor-USA.com) or phone (1-786-232-3266) following the steps below.
HOW TO RETURN AN ORDER: Please contact our service department with your order number and reason for the return to receive a Return Authorization (RA#) number. Based upon the reason for the return, customers may be issued a prepaid return label in order to send the product back. Upon receiving the return Outdoor-USA Patio Furniture will determine the cost of damages (if any) and issue a refund for the corresponding amount. Please note all returns must be sent back undamaged in their original packaging with an RA# unless otherwise granted permission by a company representative via a confirmation email.
CANCELLATIONS: Customers can cancel an order at any time free of charge BEFORE its processing. In order to determine its status please reach out to our customer service department by either of the aforementioned contact methods.
DAMAGED GOODS: it is recommended that you open the box as soon as possible and inspect it for concealed damage. Please contact our service department to request a refund, replacement parts, or a full replacement if a product was received in unusable or damaged conditions. Orders received by a customer in such a condition will not be charged any additional cost for the replacement part or item. We require photos of the damages to better understand the condition of the product and determine if it is necessary to return the product or send the replacement part. In the event that this happens please do not dispose of the damaged items or original packaging as it may be necessary to return the product. Depending on the severity of the damage we may ask you to kindly allow us 1-3 business days before deciding on a course of action.
Please note all returns must be sent back in their original packaging with an RA# unless otherwise granted permission by a company representative via a confirmation email.
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In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 1 (786) 232-3266 during business hours (9 am - 6 pm EST).
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Outdoor-USA Patio Furniture /
Forever Patio
Returns Dept - RMA #
1411 Enterprise Drive, Romeoville, IL 60446
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Outdoor-USA Patio Furniture /
Dukap
Returns Dept - RMA #
2500 SW 32nd Avenue, Pembroke Park, FL 33023
Important: Send us the tracking number by email to Returns@Outdoor-USA.com to record the tracking number, without the tracking number it can take 30-40 days to issue a refund.
Once we receive and process your return, we will refund your credit card for the full product amount less the 15% restocking fee, (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).
The shipping cost to returns the merchandise will be customer cost.
