To return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 1 (786) 232-3266 during business hours (9 am - 6 pm EST).
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Outdoor-USA Patio Furniture / Amazonas Hammocks
Returns Dept - RMA #
1300 E. 94th Street, Kansas City, MO 64170
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Outdoor-USA Patio Furniture / Dukap
Returns Dept - RMA #
2500 SW 32nd Avenue, Pembroke Park, FL 33023
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Outdoor-USA Patio Furniture
Returns Dept - RMA #
3961 Carrick Bend Dr. Kissimmee, FL 34746
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Outdoor-USA Patio Furniture / Patio Time
Returns Dept - RMA #
6366 Corly Road, Norcross, GA 30071
Once we receive and process your return, we will issue a refund to your credit card for the entire product amount, but please note that a 15% restocking fee and the cost of shipping the items to you will be deducted. Please keep in mind that we do not refund or credit shipping charges as they are the responsibility of the customer. Additionally, the customer is responsible for the cost of shipping the merchandise back to us. However, if you choose to exchange the product, we will waive the restocking fee. If we provide a return label, the cost will be deducted from your refund.
Important: Send us the tracking number by email to Returns@Outdoor-USA.com to record the tracking number, without the tracking number it can take 30-40 days to issue a refund.
Once we receive and process your return, we will refund your credit card for the full product amount less the 15% restocking fee, (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).
The shipping cost to return the merchandise will be the customer's cost.