Thank you for purchasing our products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Cancellation
If the order is canceled for any reason, please note that a 5% processing fee may be deducted from the order amount. This processing fee applies to payment methods such as credit cards, PayPal, and others.
- Return Requirements
a) The return period is 30 days from the date you received the product.
b) After submitting a return request, you must return the product within 14 days.
c) Please use the original packaging or pack the product according to the packaging recommended by Navimow, and return all accessories together.
d) After submitting the return request, you can choose either "exchange" or "refund" based on your personal needs.
e) In case the item arrived in used or damaged condition, we reserve the right to reject the return or may at our sole discretion apply a 15% restocking fee/damaged return fee, which will be deducted from any refund issued.
- Return Process
a) Contact Official Customer Support: Please contact our customer service team via email ( sales@outdoor-usa.com ).
b) Arrange Product Return: Consumers, following the guidance of the customer service team, should arrange for the product to be returned to the designated Navimow warehouse.
c) Arrange Product Refund/Exchange: The Navimow service team will arrange a refund or exchange based on the consumer's preference upon receiving the returned product.
- Refund Information
a) If the return is due to product damage or quality issues, you are not required to bear the return shipping cost.
b) For returns without product quality issues, you will need to bear the return shipping cost.
c) Once Navimow's designated warehouse confirms receiving the returned product, Navimow will confirm the refund amount based on the actual situation, and the refund will be processed to the original payment account within 14 days.
d) If the product is not received within 14 days or evidence of the returned product is not provided, we may delay the refund.
- Exchange Information
After confirming that Navimow's designated warehouse has received the returned product, we will dispatch a new device to the consumer within 5 working days.
- Contact Information
If you have any questions or need assistance during the return and exchange process, feel free to contact our customer service team via email ( sales@outdoor-usa.com ).
The final interpretation of the above Policy belongs to Navimow.
Thank you for your trust and support!
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